![[Greatest Hits] Leading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at Capacity](https://s3.castbox.fm/0d/81/56/f80042b7281f2817ce5aa16e0b43afc768_scaled_v1_400.jpg "[Greatest Hits] Leading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at Capacity")
[Greatest Hits] Leading AI and Support Automation Initiatives in the Mortgage Space with John Heck, Sr. Advisor Lending Solutions at Capacity
Update: 2023-03-23
Description
In this special episode of The Support Automation Show, a podcast by Capacity, we are joined by John Heck, Sr. Advisor Lending Solutions at Capacity, to talk about the trends and forward-looking aspects of support automation in the housing and mortgage space.
John is a highly motivated professional with passionate leadership and relationship management skills forged by a thirty-plus-year executive track record in growth and business transformation.
Episode resources:
- John Heck on LinkedIn
- Capacity Website
- The Big Switch: Rewiring the World, from Edison to Google Book
- Lenders One Website
If you enjoyed this episode then please either:
- Subscribe, rate, and review on Apple Podcasts
- Follow on Spotify
- The Support Automation Show RSS Feed
The Support Automation Show is hand crafted by our friends over at: fame.so
Previous guests include: Jason Yun of Relay, Julie Tuggle-Nguyen of Midwest BankCentre, Jennifer Chiang of Seso, Stacy Justino of Wistia, Jeffrey Breunsbach of Higher Logic, Jared Sklar of HOVER, Kristina Podnar of NativeTrust Consulting, Independent Consultant Rachel Jennings-Keane, Craig Soelberg of Chargebee
Check out our three most downloaded episodes:
- How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-founder at Relay
- How to Engage with Communities and Your Team with Julie Tuggle-Nguyen, Executive Vice President Human Resources at Midwest BankCentre
- How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success
Comments
In Channel
![[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic](https://s3.castbox.fm/4f/c5/86/49f40f10828cf81fbed6f541fcd8f83374_scaled_v1_400.jpg "[Greatest Hits] How to Achieve Top-Class Customer Service with Lee Cockerell, Chief Learning Officer at Cockerell Academy and Founder of Lee Cockerell Creating Leadership Magic")
![[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation](https://content.bcastcdn.com/uploads/wx15j57q/7c18e7e0-f3ef-11ed-9306-59f7bcfb50ee/7c18e940-f3ef-11ed-832d-bb9cdf2ed5ff.jpg "[Greatest Hits] Driving Business Software Automation Effectively with Brent Sanders, Co-Founder of Verne and CEO of Formulated Automation")
![[Greatest Hits] How Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder and CEO of InstaMortgage](https://s3.castbox.fm/d4/26/dd/2eac0168a661cd5d80daa704a497805258_scaled_v1_400.jpg "[Greatest Hits] How Back-End Operations Automation Powers Front-End Consumer Experience with Shashank Shekhar, Founder and CEO of InstaMortgage")
![[Greatest Hits] How Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Former Director of Customer Support Experience at H1](https://s3.castbox.fm/0d/0d/11/cc92d412f293f8cc4478b9a22a8cfd6b05_scaled_v1_400.jpg "[Greatest Hits] How Does Automation Help the Healthcare Industry Save More Time, Money, and Lives with Jason Viglione, Former Director of Customer Support Experience at H1")
![[Greatest Hits] Why the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners](https://s3.castbox.fm/1e/69/b3/f81d03dca202df8a334df43e3e4e0f0e6c_scaled_v1_400.jpg "[Greatest Hits] Why the End of the ReFi Boom Determines Mortgage Businesses to Shift Focus to Digital Transformation with Scott Roller, Co-Founder of Vendor Surf and Founder of 3W Partners")
![[Greatest Hits] Customer Success vs Customer Support with Dan Steinman, Chief Evangelist at Gainsight](https://s3.castbox.fm/3a/4f/d7/b33ba01c8a6fcdbbff87d78203caaaa7a1_scaled_v1_400.jpg "[Greatest Hits] Customer Success vs Customer Support with Dan Steinman, Chief Evangelist at Gainsight")
![[Greatest Hits] How Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance](https://s3.castbox.fm/22/18/c9/184f4ac55f056aea46270a4a19bbd42b61_scaled_v1_400.jpg "[Greatest Hits] How Can Technology Help Deliver Customer Onboarding in a Low-Touch/Digital Approach with Donna Weber, The Customer Onboarding Expert at Donna Weber Springboard Solutions and Principal of KickStart Alliance")
![[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success](https://s3.castbox.fm/24/39/d0/e7ba7c623d26e21937f12d98b64a545e12_scaled_v1_400.jpg "[Greatest Hits] How to Automate Your Startup with Jennifer Chiang, Head of Customer Success at Seso and Author of The Startup’s Guide to Customer Success")
![[Greatest Hits] How Support Automation Accelerates the Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage Group](https://s3.castbox.fm/7a/9b/6f/df43f72bd39e66e2de35da0462ea18455e_scaled_v1_400.jpg "[Greatest Hits] How Support Automation Accelerates the Onboarding of New Hires in the Mortgage Industry with Robin Clayton, Director, Digital Lending and Marketing at Paramount Residential Mortgage Group")
![[Greatest Hits] Mortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmartee](https://s3.castbox.fm/e8/ab/9e/783b8949384a2c3e6a784295bb357bd504_scaled_v1_400.jpg "[Greatest Hits] Mortgage Automation and Its Role in Increasing Operational Efficiencies with Tim Nguyen, Co-Founder and CEO of BeSmartee")
![[Greatest Hits] How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-Founder at Relay](https://s3.castbox.fm/30/c6/d6/b1b48d4187ed6d7f4d3694795a359f2a9b_scaled_v1_400.jpg "[Greatest Hits] How Can Support Automation Help Build Trust Between Internal and External Customers with Jason Yun, Co-Founder at Relay")
Download from Google Play
Download from App Store
United States00:00
00:00
x
